Covid-19 What We are Doing

 

We Are Open with a New Way of Doing Business!

With the health and safety of our customers, team members and communities in mind, Crown Auto Group continues to do our part to keep you and your loved ones safe and give our customers peace of mind.

We are following the province-wide suggestions regarding the mask mandate for all public-facing employees. We are removing capacity restrictions, as well no longer logging customer information at check-in.

Daily health and wellness check-ins will continue with all Dilawri’s Crown Auto Group employees, but masks are now optional in our dealerships. We respect everyone’s choice, so if you prefer to wear a mask, we will continue to wear one during your visit. Masks will still be available for those who choose to wear one.

All COVID-19 protocols in the dealerships will remain in place, including:

 

  • social distancing procedures (Plexiglass partitions, floor spacing, chairs removed, etc).
  • customer test drives without salespeople.
  • regular sanitization of new vehicles/trades/service vehicles and common surfaces.

 

Sales:

Our showrooms are open normal hours. If you prefer, you can email or call any one of our sales departments and we can book a showroom visit/test drive appointment for you.

1. Private In-Person Shopping

  • Start here when you want a private and safe car shopping experience. Test drives and vehicle viewings are available by appointment only. From there, one of our team members will promptly greet you and welcome you into our showroom.
  • You can email any Crown dealership or call them directly to book a showroom visit/test drive appointment.

 

2. Test Drive From Home

  • We are open 24/7 online. If you see a vehicle of interest or would like us to help you in your vehicle search, you can email any of our dealerships or call them directly.
  • One of our product advisors can do a Facetime/live video walk-through of the vehicle of your choice to help you with any specific questions you might have.
  • If the vehicle is everything you’ve hoped for, we will get a copy of your driver’s license and deliver the vehicle to your home (fully cleaned and sterilized) for a complimentary no obligation test drive.
  • If you want to trade in your vehicle, we can also provide a complimentary appraisal.
  • We will review payment options and finalize your deal via phone – the vehicle will then be held for you with a deposit on your credit card.
  • We will send you a virtual credit application so you can complete your finance/lease application online. Your finance manager can review your finance and insurance options with you in person or on the phone.
  • We can deliver the paperwork and vehicle for you to sign. Or, we can arrange for you to sign the paperwork in-store, in a sanitized office or delivery pod.

 

Service:

 

Schedule Your Appointment

 

  • Call or go on-line at any of our dealership websites to book your service appointment.
  • Crown Auto Group service staff will contact you one day before your drop-off to confirm that all your information, including e-mail and contact information, is correct.
  • Drop-off your vehicle at the Crown Service Department, utilizing the envelope and drop box option.
  • They will contact you to confirm which services you wish to authorize on your vehicle.
  • They will update you with the progress on your vehicle, and also let you know once everything has been completed.
  • Crown Auto Group will sanitize your vehicle for your safety before you arrive to pick it up.

Home Pick Up & Delivery

 

  • Contact any of our dealerships to schedule a pick-up of your vehicle from your desired location.
  • They will pick-up your vehicle and bring it to Crown Auto Group for the factory recommended service or repairs.
  • You are updated throughout the process, and in regards to its completion time.
  • They will sanitize your vehicle for your safety before returning it back to you.

Hours:

Sales: Monday-Saturday 9am-6pm
Service/Parts: Monday-Saturday 8am-5pm

Please note that we continue to be open on Saturday to allow some flexibility to our customers that are working different shifts and schedules.

 

Safety:

We are taking several measures to ensure everyone is kept safe: Our janitorial teams and staff are disinfecting high-touch areas throughout the dealership such as desks, phones, door handles, debit machines and chair arms throughout the day.

  • Masks are optional but we respect your decision to wear one, in which case employees will continue to wear a face mask during your visit. We will also continue to have masks available for your use.
  • We have drawn a line around desks in order to keep in place a social distance of 1-2m in place- we appreciate your help in keeping this safe distance with us.
  • We are using plastic steering wheel covers, and sanitizing door handles and shifters, when moving vehicles for all departments including shuttles and courtesy vehicles.
  • Employees, who are showing signs of illness, are being asked to stay at home. Those that have returned from recent international travel are self-isolating.

 

Thank you for your business in the past and we look forward to serving you now and in the future. Please take care of yourself and each other.

Sincerely,

 

Ashok Dilawri

Ashok Dilawri
President and CEO Crown Auto Group